Refund Policy

At ROCKSTAR'S MUSIC ACADEMY PRIVATE LIMITED, customer satisfaction is our top priority. We understand that circumstances may arise where a refund is necessary. This policy outlines the terms and conditions under which refunds are granted to ensure a fair and transparent process for all our customers..

Eligibility for Refunds

Refunds may be issued under the following conditions:

  1. Product or Service Issues:
    1. The product delivered was defective, damaged, or incorrect.
    2. The service provided did not meet the agreed-upon terms.
  2. Cancellations:
    1. Refunds for canceled orders are subject to the terms stated in our Cancellation Policy.
    2. If you cancel within the eligible period, you may qualify for a full or partial refund.
  3. Non-Delivery:
    1. If a product or service was not delivered within the promised timeframe due to reasons under our control.

Non-Refundable Scenarios

Refunds will not be processed for:
  1. Items or services explicitly marked as non-refundable at the time of purchase.
  2. Requests made outside the refund eligibility period.
  3. Issues caused due to incorrect information provided by the customer.

Refund Process

  1. Initiating a Refund:

    2. To request a refund, please contact our support team at [support email/phone number] with your order details and reason for the refund.

  2. Approval and Processing:

    3. Once your refund request is received, we will review it within 5-7 days.

    1. If approved, the refund will be processed to the original payment method used.
    2. Please allow 5-7 days for the refund to reflect in your account.
  3. Exchange Option:

    4. In some cases, we may offer an exchange instead of a refund, based on customer preference and product availability.

Important Notes

  1. Refund policies may vary depending on the product or service purchased.
  2. Shipping fees, if applicable, are non-refundable.

Contact

If you have any questions about these Terms, please contact us by email or postal mail on the following address:

Company Name: ROCKSTAR'S MUSIC ACADEMY PRIVATE LIMITED
Contact Person Name: Mr. BARANEETHARAN R
E-mail ID: rockstarmusicals60@gmail.com
Address: 2/42H, Mukkonam, Poolankinar, Pulankinar, Udamalpet, Coimbatore- 642122, Tamil Nadu, India.